COVID-19 Frequency Asked Questions

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We’ve made important changes to the way we work

Our customers and colleagues are at the heart of our business, so we’ve made important changes to keep you all safe. We’ve introduced strict social distancing rules and our advisors will wear protective clothing such as masks, gloves and shoe covers for your peace of mind. Watch the video to find out more.

We’re pleased to announce that we are back up and running, and soon you’ll be able to book an appointment with your local advisor, once we’ve worked through our existing customer orders.

We’ve outlined the changes below:

  • Our advisors will only come to work if they, and the rest of their household are free from Coronavirus symptoms. We’ll also call you on the day of your appointment to check that you and your household are also free from symptoms. We can easily reschedule your appointment if needed.
  • Your advisor will observe strict social distancing measures throughout your appointment
  • All of our advisors have safety clothing such as gloves, masks and shoe covers for your peace of mind
  • Your advisor will use disinfectant to wipe down any surfaces they have come into contact with once they’ve finished
  • We’re currently not taking cash or cheque payments, you can pay with your credit or debit card
  • You can order samples of your favourite fabrics ahead of your appointment so you can discuss them with your advisor. Your advisor can also order more samples during your appointment if something else catches your eye.

FAQs

I’m waiting for an update on my order, how can I find out when it will be fitted?

Our team of local advisors are busy contacting all customers with outstanding orders, we’re sorry for the delay. We’re currently working with much smaller teams in order to ensure the safety of our employees, so if you’d like to speak to someone about your order please could you email us detailing your address and order number and we’ll aim to get back to you within 36 hours.

I am waiting for my products to be fitted, when will this be?

We are busy calling all customers who still have an order outstanding to confirm the next steps and hopefully book a fitting appointment. Please be patient we will be in touch with you. Apologies for the delay, we are working through the changing circumstances as quickly as possible.

When will I be able to book an in-home appointment?

You can now request an appointment with your local advisor. There may be limited availability in some areas.

Can I book an appointment if I live in Scotland or Wales?

We are awaiting further updates from the government on when we can offer appointments for Scotland and Wales, as soon as we get the go ahead you'll be able to book an appointment

How do I rearrange my appointment if I feel unwell?

If you feel unwell, or you or someone in your household has any symptoms of Coronavirus, we ask that you call us on 0800 916 1094 to rearrange your appointment.

What protective clothing will the advisor be wearing?

Our advisors will be wearing face masks, gloves and shoe coverings. They also have hand sanitiser and disinfectant wipes.

How will you ensure social distancing whilst choosing/suggesting the right blind, curtains or shutter for me?

Your advisor will stay 2 metres away during your in home appointment, whilst you’re discussing the best solution for your windows your advisor can hold up appropriate samples and discuss from a safe distance.

Will I be able to browse the advisors sample books during the appointment?

Your advisor will bring a range of samples for you to choose from, your advisor can hold the samples up for you to take a look at. For a closer look, we’d ask that you wear gloves whilst you handle the fabrics if at all possible. Your advisor will also be able to order samples to be delivered to your home after your appointment.

Does it matter if I haven’t ordered/received my samples ahead of my appointment?

Don’t worry if your samples haven’t arrived or if you need a little help in selecting your products, your advisor will bring the appropriate samples along to your appointment. You can view the books in home and your advisor can hold up the samples for you to view at the window. For a closer look, we’d ask that you wear gloves whilst you handle the fabrics if at all possible. Your advisor will also be able to order samples to be delivered to your home after your appointment.

Do I need to stay in the room whilst the advisor fits my new window dressings?

Our preference would be for the advisor to be left in the room whilst they fit your new window dressings, if you feel comfortable with that.

How many people from Hillarys will attend the appointment?

There will be just one advisor at your appointment, if for any reason there needed to be another person present, you will receive a phone call ahead of the appointment to check that you would be happy with that.

I don’t want to use the chip and pin machine, is there another way to pay?

Don’t worry, your advisor will have disinfectant to clean the chip and pin machine ahead of use, alternatively you can call a telephone payment service using your own telephone.

How are you following social distancing at your head office?

Our manufacturing and customer service teams are returning to work and are busy working through your orders and enquiries. For the safety of our colleagues, we are working in smaller teams and learning to adjust to new social distancing measures, so please be patient with us for a little longer as we get back up to speed.

I am self-isolating can I book an appointment?
For the welfare of our colleagues, we will only be carrying out in-home appointments where we can safely do so. If you, or someone in your household is vulnerable or is experiencing Coronavirus symptoms, please contact our customer service team on 0800 916 1094 for further advice.

Roller Shield
1400 mm x 2000 mm

price per item: 123

If you are going to order more than 5 items please contact us by email first.
Estimate shipping up to 7 days.

Roller Shield
2000 mm x 1200 mm

price per item: 184

If you are going to order more than 5 items please contact us by email first.
Estimate shipping up to 7 days.

Face Shield

price per item: 6

If you are going to order more than 10 items please contact us by email first.
Estimate shipping up to 7 days.

FREE IN-HOME QUOTATION







Manor Interiors
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MANOR INTERIORS
Unit 118, Baldoyle Industrial Estate,
Baldoyle, Dublin 13,
D13 T6Y6, Ireland 

SHOWROOM OPENING HOURS
Monday-Friday: 10am - 6pm
Saturday: 10am - 3pm
Sunday: closed
Bank Holidays: closed
Showroom by appointment only

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Our Services

Roller blinds
Day & Night Blinds
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Venetian Blinds
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